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Order shows delivered, but I did not receiveUpdated 6 days ago

If your tracking shows your package was delivered, please wait 3 business days before reporting it as missing. In many cases, the carrier may have delivered it to a neighbor, leasing office, or another secure location, and it turns up shortly afterward.

If you purchased Shipping Protection at checkout, you can file a claim directly through our claims portal here:

File a Shipping Protection Claim

Shipping Protection helps cover qualifying issues such as lost, stolen, or damaged packages and allows the claims team to review and resolve your claim as quickly as possible.

 

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