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My Account

Frequently asked questions about your Wink account

How do I change or add a shipping address to my account?

There are a few ways you can update your shipping address or add new addresses to your account. The best way is to sign in to your Shopify account...

How do I change my password?

Visit your account page here and click Change Password on the left of the page, which will take you through a series of steps to safely and securely...

How do I update my payment info in ShopPay?

For questions about your ShopPay account, see their help section here. Specifics about adding or deleting payment options in ShopPay are found at...

How do I file a complaint?

We apologize that your experience with us has not been amazing. Please contact our customer care team via chat or email them directly at...

How do I find my order status?

After placing your order, you will receive an order confirmation via email. If you haven�t received an order confirmation email within 24 hours...

How do I unsubscribe from the mailing list?

We're bummed to see you go, but totally get the need to clean out your inbox and are happy to help! You have a couple of options: If you'd like to...

How do I change the email address on my account?

For security purposes, you will need to contact us via chat or email to change or update the email address on your account. We will have to...