Chat is available Monday through Friday from 9 a.m. until 4 p.m. CST.

<h3 id="what-are-your-chat-hours">What are your chat hours?</h3><p>Chat is available Monday through Friday from 9 a.m. until 4 p.m. CST.</p>

What are your chat hours?

Send us a chat (it converts to an email during offline hours) or email us directly at CustomerCare@WinkScrubs.com

<h3 id="contact-info">Contact Info</h3><p>Send us a chat (it converts to an email during offline hours) or email us directly at CustomerCare@WinkScrubs.com.</p>

Contact Info

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Wink Scrubs

Contact Information

How do I change or add a shipping address to my account?

How do I change my password?

How do I update my payment info in ShopPay?

How do I file a complaint?

How do I find my order status?

How do I unsubscribe from the mailing list?

How do I change the email address on my account?

My Account

Can I change my order?

I never got a confirmation email, how do I know if you received my order?

How long before my order ships?

What is the expected transit time for my package?

Where do I find tracking for my order?

What if my order is missing an item?

Order shows delivered, but I did not receive

Order Status

I think I was charged twice.

What payment methods do you support?

Can I get a copy of my receipt?

Billing Questions

What is the return policy?

How do I exchange?

How to return a product?

How long will it take to receive my refund on my return?

Can I return my scrubs to a retail store?

Where can I find my order number?

Can I ship 2 different returns in one box?

What if I don't want to use the prepaid label?

Returns & Exchanges

Which items aren't available for discounts or promotions?

How do I apply a discount or promo code?

Can I use multiple discounts or promo codes?

Are discounts applicable to final sale items?

Discounts

How do I order for my entire office, group, or department?

What products are available for large groups?

Group Ordering

How do I determine the best size of scrubs for me?

Do you have petite and tall sizes?

Do you carry maternity scrubs?

Why don't the top and pant I purchased match exactly? They said they were the same color on the site.