When you place an order, your card is pre-authorized but is not charged until the order has shipped. Any pre-authorizations will show as Pending...

<h3 id="i-think-i-was-charged-twice">I think I was charged twice.</h3><p>When you place an order, your card is pre-authorized but is not charged until the order has shipped. Any pre-authorizations will show as &quot;Pending&quot; in your bank account. The pre-authorization will change to &quot;Complete&quot; once the order ships.</p>

I think I was charged twice.

We want to make it as easy as possible to shop and buy Wink Scrubs so we've partnered with the below payment partners for your convenie...

<h3 id="what-payment-methods-do-you-support">What payment methods do you support?</h3><p>We want to make it as easy as possible to shop and buy Wink Scrubs so we&apos;ve partnered with the below payment partners for your convenience: For express checkout, we support Shop Pay, Meta Pay, and Google Pay. And as you know checkout takes just a few clicks with those express options. For standard checkout, we support Visa, Mastercard, AMEX, and Discover credit cards.</p>

What payment methods do you support?

Yes. You can pull this directly from Your Orders from your account pages. Click into any order for order details including all order charges data...

<h3 id="can-i-get-a-copy-of-my-receipt">Can I get a copy of my receipt?</h3><p>Yes. You can pull this directly from <a href="https://winkscrubs.com/account?panel=orders">Your Orders </a>from your account pages. Click into any order for order details including all order charges details. </p>

Can I get a copy of my receipt?

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Wink Scrubs

Frequently asked questions about payments and billing

Billing Questions

How do I change or add a shipping address to my account?

How do I change my password?

How do I update my payment info in ShopPay?

How do I file a complaint?

How do I find my order status?

How do I unsubscribe from the mailing list?

How do I change the email address on my account?

My Account

Can I change my order?

I never got a confirmation email, how do I know if you received my order?

How long before my order ships?

What is the expected transit time for my package?

Where do I find tracking for my order?

What if my order is missing an item?

Order shows delivered, but I did not receive

Order Status

What is the return policy?

How do I exchange?

How to return a product?

How long will it take to receive my refund on my return?

Can I return my scrubs to a retail store?

Where can I find my order number?

What if I don't want to use the prepaid label?

Returns & Exchanges

Which items aren't available for discounts or promotions?

How do I apply a discount or promo code?

Can I use multiple discounts or promo codes?

Are discounts applicable to final sale items?

Discounts

How do I order for my entire office, group, or department?

What products are available for large groups?

Group Ordering

What are your chat hours?

Contact Info

Contact Information

How do I determine the best size of scrubs for me?

Do you have petite and tall sizes?

Do you carry maternity scrubs?

Why don't the top and pant I purchased match exactly? They said they were the same color on the site.